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Sign In

Sign in to the Access Control Admin portal and manage your account access. Sign-in and password reset are powered by DigiWedge IDP.

Last updated: 2026-01-26 Where to find it: Sign-in screen (/login) Who can use it: All users with portal access Prerequisites: Active account and password or a registered passkey; MFA app if required Help link: /authentication

How to do it​

Sign In​

  1. Go to the Access Control Admin portal.
  2. Enter your Email address.
  3. Enter your Password.
  4. Click Sign In.

Sign in with a passkey​

  1. Open the Access Control Admin portal.
  2. Enter your email address (optional for discoverable passkeys).
  3. Click Sign in with Passkey.
  4. Approve the prompt using biometrics or your security key.

Multi-Factor Authentication​

If MFA is enabled for your account, you'll see a verification step after entering your password.

  1. Open your authenticator app (Google Authenticator, Authy, etc.).
  2. Find the entry for DigiWedge Access Control.
  3. Enter the 6-digit code shown.
  4. Click Verify.

Password Reset​

If you've forgotten your password:

  1. Click Forgot password? on the sign-in page.
  2. Enter your email address.
  3. Click Send Reset Link.
  4. Check your email for the reset link.
  5. Click the link and enter your new password.
  6. Sign in with your new password.

Social Sign-In​

If enabled by your administrator, you can sign in with:

  • Google — Click "Sign in with Google"
  • Facebook — Click "Sign in with Facebook"

You'll be redirected to the provider to authenticate, then returned to the portal.

Sign Out​

  1. Click your profile avatar in the top-right corner.
  2. Select Sign Out from the dropdown menu.
  3. You'll be returned to the sign-in page.

Note: Signing out ends your current session on this device only. Other active sessions remain valid until they expire or are revoked.

What you'll see (fields)​

Sign-in fields​

FieldTypeDescription
EmailEmailYour registered email address
PasswordTextYour account password
Remember meToggleStay signed in on this device
Passkey buttonActionStarts passkey sign-in on supported devices

MFA fields​

FieldTypeDescription
Verification CodeNumeric6-digit code from your authenticator app
Remember this deviceToggleSkip MFA on this device for 30 days

Screenshot / Callout​

Sign In Page

Expected outcome​

  • You land on the Dashboard if your credentials or passkey are valid.
  • If MFA is required, the portal prompts for a verification code.

Troubleshooting​

  • "Invalid credentials"? Double-check your email and password. Passwords are case-sensitive.
  • Account locked? After too many failed attempts, accounts are temporarily locked. Wait 15 minutes or contact your administrator.
  • MFA code not working? Ensure your device clock is accurate. Codes are time-based and expire after 30 seconds.
  • No reset email? Check your spam folder. Contact your administrator if it doesn't arrive.
  • Passkey prompt not appearing? Ensure your browser supports passkeys and that a passkey is registered.
  • Passkey cancelled? Re-open the prompt and approve it on your device.